Privacy Policy
This Privacy Policy explains how Luxholia collects, uses, stores and protects your personal information when you use our website or enquire about our travel services.
Company Details
Luxholia Ltd (Company No. 16591724)
Registered office: 17 Beaumont Road, Leyton, London, E10 5BJ, United Kingdom
Contact: info@luxholia.com · +442046006956
1. Who We Are
Luxholia Ltd is the data controller for the personal information processed through this website and our enquiry channels.
2. Information We Collect
Contact details such as your name, email address and phone number.
Travel enquiry details such as destination interests, dates, budget and preferences.
Technical information such as IP address, browser type, device information and pages visited where applicable.
3. How We Use Your Information
To respond to enquiries and prepare travel proposals.
To manage bookings and provide customer support.
To improve our website, services and customer experience.
To comply with legal and regulatory obligations.
4. Lawful Bases
Contract: where processing is necessary to provide requested travel services.
Legitimate interests: to operate and improve our business and website.
Consent: where you opt in to marketing or optional cookies.
Legal obligation: where we must retain or disclose information by law.
5. Sharing Your Information
We may share relevant personal data with trusted travel suppliers, payment providers, technology providers and professional advisers where necessary to deliver services or meet legal requirements.
6. International Transfers
Where travel arrangements require transfers outside the UK, we take appropriate steps to ensure your information is handled with suitable safeguards.
7. Data Retention
Enquiry records are kept only as long as reasonably necessary.
Booking and financial records may be retained for up to 6 to 7 years to meet accounting and legal obligations.
8. Your Rights
You may request access to your personal data.
You may ask us to correct inaccurate information.
You may ask us to erase or restrict data where applicable.
You may object to certain processing or withdraw consent where consent applies.
9. Security
We take reasonable technical and organisational measures to protect your data, but no internet transmission or storage system can be guaranteed 100% secure.
10. Cookies
For details about how we use cookies and how you can manage them, please see our Cookies Policy.
11. Contact & Complaints
If you have privacy questions or concerns, please contact Luxholia. You also have the right to complain to the UK Information Commissioner’s Office if you believe your data has been handled improperly.
Last Updated
2026-04-04