Terms & Conditions
These Terms & Conditions form the legal agreement between you and Luxholia Ltd. They outline your rights, responsibilities, and the conditions under which we provide our luxury travel services.
Company Details
Luxholia Ltd (Company No. 16591724)
Registered office: 17 Beaumont Road, Leyton, London, E10 5BJ, United Kingdom
Contact: info@luxholia.com · +442046006956
1. About Us
Luxholia Ltd specialises in tailor-made luxury travel experiences across Europe, North Africa, and the Middle East.
We provide land-based travel services including accommodation, transfers, and curated experiences. Flights are arranged through independent ATOL-protected partners.
2. Scope & Acceptance
By using our website or requesting a quote, you agree to these Terms. Where a booking is made, additional Booking Conditions may apply and will take precedence.
3. Our Services
Luxury travel planning and bespoke itineraries
Accommodation, transfers, and experiences
Flights arranged via ATOL-protected third-party providers
Luxholia may act as either a principal or an agent depending on the arrangement. This will always be clarified during the booking process.
4. Booking & Contract Formation
A booking becomes legally binding once payment is received and a confirmation is issued by us.
Deposits and balance deadlines will be specified at booking.
Failure to pay may result in cancellation.
All services are subject to availability.
5. Pricing & Payments
Prices are subject to change until confirmed.
Changes may occur due to exchange rates, taxes, or supplier costs.
Errors in pricing may be corrected without liability.
6. Cancellations & Amendments
Cancellation terms vary depending on suppliers.
Flights are typically non-refundable.
Amendments may incur additional charges.
Cancellation fees increase closer to departure.
7. Travel Requirements
You must ensure valid passports, visas, and documentation.
You must comply with health and entry requirements.
We are not responsible for denied entry or boarding.
8. Travel Insurance
We strongly recommend comprehensive travel insurance covering cancellations, medical expenses, and travel disruptions.
9. Liability
Luxholia Ltd acts as an intermediary between customers and third-party travel providers.
We are not liable for acts or failures of airlines, hotels, or suppliers.
We are not responsible for delays, cancellations, or disruptions.
We are not liable for indirect or consequential losses.
Nothing excludes liability for death, injury, or fraud where required by law.
10. Force Majeure
We are not liable for events beyond our control including natural disasters, pandemics, war, or government restrictions.
11. Third-Party Providers
Services provided by third parties are subject to their own terms and conditions. Luxholia is not responsible for their performance.
12. Website Use
Content is for personal use only.
You may not reproduce or misuse site content.
Unauthorised access or misuse is prohibited.
13. Privacy & Cookies
Please refer to our Privacy Policy and Cookies Policy for details on how we process personal information and use cookies.
14. Complaints
If you have a complaint, please contact us using the details on our Contact page. We will work to resolve issues fairly and promptly.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Last Updated
2026-04-04